Various Store Policies
Shipping Policy
Processing time
• Orders are processed within 1–3 business days (excluding weekends and holidays).
Shipping rates & delivery times
• Shipping costs are shown at checkout.
• Estimated delivery times depend on your location and the shipping option selected.
Order tracking
• If tracking is available, you’ll receive a shipping confirmation email with tracking details.
Address changes
• Please double-check your shipping address. If you need to change it, contact us as soon as possible. Changes aren’t guaranteed once an order is processed.
Delays
• Delivery times are estimates and may be affected by carrier delays, weather, or peak periods.
Lost packages
• If your package shows as delivered but you can’t find it, contact the carrier first, then reach out to us and we’ll help.
Return & Exchange Policy
Return Policy
Returns
• You can request a return within 7 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• Final sale items, gift cards, and downloadable/digital items aren’t eligible for return.
How to start a return
• Contact us with your order number, the item(s) you’d like to return, and an image of the package.
• If approved, we’ll send return instructions.
Refunds
• Once your return is received and inspected, we’ll notify you.
• Approved refunds are issued to the original payment method.
• Original shipping charges aren’t refundable.
Return shipping
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or wrong items
• Contact us within 7 days of delivery with photos so we can make it right.
Cancellation Policy
You may cancel your order by contacting us as soon as possible after placing it.
• Cancellation window: Orders can be canceled within 12 hours of purchase, as long as the order has not been processed or shipped.
• After processing/shipping: Once an order has been processed or shipped, it can’t be canceled. Please refer to our Returns & Refunds Policy instead.
• Refunds for canceled orders: If your order is canceled within the allowed window, you’ll receive a full refund to your original payment method.
• How to request a cancellation: Email us at support@furandpaws.store with your order number and
“Cancel Order” in the subject line.